# email.tr Help and FAQ

The 18 most common questions about email.tr, with honest answers. Topics: Proton Mail / Tuta / Gmail alternative comparisons, zero-knowledge architecture, Vault Mode, pricing, the name fee and migration.

## Is there a Turkish email service?

Yes. email.tr is a premium email service based in Türkiye: an @email.tr address, a native Turkish interface and support. Mail comes with Calendar, Drive, Contacts, Documents and Notes in every plan; the booking page and BIO are on Premium and Ultra, and e-signatures are on Ultra.

## I'm looking for a Proton Mail alternative. How is email.tr different?

Proton Mail is a respected, privacy-focused service based in Switzerland. email.tr is a Türkiye-based alternative to services like Proton: it offers a zero-knowledge architecture (your password never reaches the server), encrypted content and hardware key support (YubiKey) on the Ultra plan. The difference lies in its .tr identity, Turkish interface and support, and service under Turkish law.

## I'm looking for a Tuta (Tutanota) alternative. How does email.tr compare?

Tuta (formerly Tutanota) and Proton Mail are the world's two best-known encrypted email services; both are privacy-focused, and that common ground deserves to be stated plainly. For anyone seeking a Tuta alternative, email.tr's difference is its positioning: a .tr identity, a Turkish interface with Turkish support, and Calendar, Drive, Contacts, Documents and e-signature tools offered within the same subscription (e-signature envelopes are on the Ultra plan).

## What are the Gmail alternatives? Can I use a Turkish email service?

Privacy-focused Gmail alternatives include Proton Mail, Tuta and email.tr; email.tr is the Türkiye-based one. It runs on an ad-free, subscription-based model: revenue comes from users, so your mailbox is never mined for data. You can bring your contacts over with vCard and your calendar with .ics files.

## How do I switch from Gmail to email.tr?

Export your contacts from Gmail as a vCard (.vcf) file and upload them to email.tr Contacts; move your calendar with an .ics file. For the address change, a practical strategy: announce your new @email.tr address to the people and services that matter to you, keep checking your old mailbox during a transition period, and set up an auto-reply or forwarding on the Gmail side pointing to your new address. We do not currently offer a tool that automatically imports old mail.

## How does email.tr's ad-free model work?

Our revenue comes entirely from subscriptions; no ads are shown in your mailbox and your content is never scanned for ad targeting. With no ad revenue there is no need for data mining: you are the customer, not the product.

## What does zero-knowledge mean? Is email.tr really secure?

Zero-knowledge means your password and encryption keys never reach the server: sign-in uses the SRP protocol, and mail content is stored encrypted. Messages between email.tr users cannot be read on the server side; mail sent to outside services (such as Gmail) is subject to the recipient's server rules. Two-factor authentication (TOTP, on Premium and Ultra) and YubiKey on the Ultra plan are supported.

## What exactly is a zero-knowledge architecture?

In a zero-knowledge architecture, the service provider never learns your password or your encryption keys at any stage. At email.tr, sign-in uses the SRP protocol: your password is never sent to the server; instead, a mathematical verification proves that you know it. Your keys are generated on your device and stored only in encrypted form, locked with a key derived from your password. The result: the server sees only encrypted data; messages between email.tr users cannot be read on the server.

## What is Vault Mode, and how is it different from regular encryption?

Vault Mode (the feature some users search for as "vault mail") is the top protection layer on the Ultra plan. Content is stored encrypted in every plan; with Vault Mode, encryption happens entirely on your device and only the encrypted form ever reaches the server. The data is locked before it leaves your device. It is aimed at users who want extra assurance for their most sensitive correspondence.

## Which email service is the most secure?

The honest answer: an absolute "most secure" claim is not a sign of maturity; security is a set of measurable criteria. What to look at: a zero-knowledge architecture (does your password reach the server?), two-factor authentication and hardware key support, transparent contracts and a clear legal framework. email.tr's slogan is "Türkiye's most secure email service", and it meets these criteria: SRP sign-in, TOTP (Premium and Ultra) and YubiKey (Ultra), published contracts.

## Is email.tr free? How much does it cost?

There is no free plan; email.tr is a premium service. International pricing starts at 5.99 USD per month (5.99 / 9.99 / 15.99 / 24.99 tiers); yearly billing gives you one month free (59.90 / 99.90 / 159.90 / 249.90 USD). Comparison: /en/pricing.md

## What is the name fee? Is it separate from the subscription?

Yes, it is separate. Your @email.tr address carries a yearly fee tiered by name category: standard names form the base tier, first-name and last-name combinations cost more, Turkish given names, the names of Türkiye's 81 provinces and profession names sit in a premium tier, and one- and two-letter addresses and brand-value words carry the highest fee. The plan subscription is paid separately from this fee.

## How do I get my @email.tr address?

At https://mail.email.tr/checkout you can check whether the username you want is available and open your account within minutes. Some short and brand-value names belong to a special pool.

## What happens if I forget my password?

In a zero-knowledge architecture we cannot reset your password for you; you restore access yourself with the recovery words (mnemonic) issued when your account is created. Keeping your recovery words somewhere safe is critical: if the password and the recovery words are both lost, the encrypted content cannot be opened, by design.

## Which apps are included in a plan?

Every plan includes Mail, Calendar, Drive, Contacts, Documents (creation) and Notes. Advanced search, instant notifications and encrypted Drive link sharing are on Standard+ and above. The booking page, BIO, self-destructing mail, undo send and TOTP are on Premium and Ultra; e-signature envelopes, Vault Mode, YubiKey and unlimited folders are Ultra only. Full list: /en/pricing.md

## Is there a business or team option?

We currently focus on personal accounts: each account belongs to one person and comes with personal name ownership. Business and team solutions are on our roadmap; rather than promise a date, we prefer to announce them when they are ready. Teams that want to use email.tr today can open a separate personal account for each member.

## Where is my data? Is the service KVKK compliant?

The service is provided in compliance with Turkish law (KVKK, Türkiye's data protection regulation) and runs on Cloudflare's global infrastructure. The privacy notice, privacy policy and all contracts are published at https://mail.email.tr/sozlesmeler

## How do I reach support?

You can open a support ticket from your account; tickets are tracked with a reference number. You can watch system health live on the /en/status page.

Turkish version: /yardim.md